Delete Your GyanMul Account

Account deletion is requested on the GyanMul website, while you are signed in — so we know the request really comes from you:

• GyanMul Prep learners and parents: sign in at prep.gyanmul.com, then Profile → Delete my account.
• School staff, students and parents: sign in at app.gyanmul.com, then Account → Delete my account.
• In the mobile app, Profile → Delete account opens the same page in your browser.

Every request is reviewed and approved by the GyanMul team. For an account provided by a school, we check with the school first, because the school is responsible for those records.

• Your account credentials and login access
• Your profile information (name, contact details, profile photo)
• Photos and documents you uploaded (e.g. homework attachments), except where retained as part of an academic record the school must keep
• Your direct messages sent and received through GyanMul
• Device and notification tokens associated with your account

GyanMul is used by schools to maintain records they are often legally or administratively required to keep — academic transcripts, examination results, and financial records tied to fee payments are examples. Where this applies, we retain the minimum necessary data, in a form restricted from general access, rather than deleting records your school has an independent obligation to keep. This mirrors how a school would retain a paper student file even after a student graduates or transfers.

• We review and approve a request, usually within 7 working days.
• Deletion from active, production systems completes within 30 days of verification.
• Residual copies in encrypted backups are purged within 90 days, as part of our normal backup rotation — this is a technical limitation of how backups work, not an extended retention of your active data.