Account Deletion Policy

Account deletion is requested from the GyanMul website, while you are signed in, so we know the request really comes from you:

• GyanMul Prep learners and parents: sign in at prep.gyanmul.com and open Profile → Delete my account (prep.gyanmul.com/me/delete-account).
• School staff, students and parents: sign in at app.gyanmul.com and open Account → Delete my account (app.gyanmul.com/account/delete).
• In the mobile app, Profile → Delete account opens the same page in your browser.

Tell us why, if you like, and confirm. You can cancel a pending request from the same page. If you cannot sign in, email info@gyanmul.com from the address on the account.

• Every request is reviewed and approved by the GyanMul team, usually within 7 working days.
• For an account provided by a school (a student, parent or staff member), we check with the school first, because the school is responsible for those records.
• We may decline or pause a request where the law requires us to keep the data, where there is an unresolved Wallet balance, payment or dispute, or where the request appears not to come from the account holder. We will tell you why.

• You can no longer sign in, and your sessions, app connections (including ChatGPT or Claude connections) and push notifications are ended.
• Your name, email and contact details are removed from your profile, and your GyanMul Prep progress, study plans and Gurubaa conversations are deleted.
• Uploaded files are removed from active storage within 30 days, and data in encrypted backups is purged within 90 days on our normal backup rotation.
• Records a school or GyanMul is legally required to keep — such as results, fee and payment history, and Wallet transactions — may be kept in a restricted form that no longer identifies you except to those entitled to it.
• Deletion cannot be undone once the request has been completed.

• Export anything you want to keep, such as results or certificates.
• Ask your school to settle any Wallet balance — a balance is not refunded by deleting the account.
• Prepaid Prep Premium time is not refunded on deletion, except as set out in our Refund Policy.

A school administrator can request deletion of the school's entire GyanMul account by contacting info@gyanmul.com. We confirm the request with an authorised representative of the school before proceeding, and the school's agreement sets out how its data is returned or deleted.

If you installed GyanMul from Google Play or the App Store, the steps in Section 1 are how you delete your account and data. Our Delete Your Account page explains the same steps.

Questions about deletion can be sent to info@gyanmul.com.