Refund Policy

Prep Premium is a prepaid plan for a fixed period (for example one month or one year). It does not renew automatically, so nothing is charged again unless you choose to buy again.

• Refunds are only given for a valid reason, and the request must be made within 3 days of the purchase.
• Valid reasons include: you were charged twice for the same purchase; you were charged but Premium was not activated and we could not fix it; or a Premium feature you paid for did not work for a significant part of those 3 days because of a fault on our side.
• Requests made more than 3 days after the purchase will not be processed, and partly used periods are not refunded.
• Changing your mind, not using the plan, or a purchase made by mistake without contacting us within 3 days are not valid reasons.
• Free trials, free allowances and promo-code discounts have no cash value and are not refundable.
• If a learner under 18 bought Premium without a parent's or guardian's permission, the parent or guardian can contact us within 3 days of the purchase and we will look at it fairly.
• No refund is given where an account is suspended or closed for breaking our Terms & Conditions — including copying or sharing GyanMul content.

• Email info@gyanmul.com within 3 days of the purchase, from the email address on your GyanMul account.
• Include the date and amount, your payment reference (for example the eSewa transaction ID) and the reason.
• We reply within 5 working days. An approved refund is returned to the original payment method (for example your eSewa account) and can take up to 14 working days to appear, depending on the payment provider.
• Once a refund is approved, the Premium access it paid for ends.

• Free trial: no payment is charged during a trial, and no refund applies to it.
• Monthly billing: cancel at any time. The current billing period already in progress is not refunded, and nothing more is charged after cancellation.
• Annual billing: a pro-rated refund for the unused full months is available if the school cancels within the first 30 days of the annual term. After 30 days, the remaining term is non-refundable except as required by law.
• Where a school has a signed School Service Agreement or a government agreement, the refund and cancellation terms in that agreement apply instead of this section.
• No refund is given where a school's access is suspended or ended for breaking our Terms & Conditions or Acceptable Use Policy.

Schools request refunds or cancellations by contacting info@gyanmul.com.

• School fees paid through GyanMul go to the school's own account. Refunds of school fees are decided and made by the school under its own fee policy.
• Wallet top-ups are received by the school. Wallet refunds and any unused balance are handled by the school, as described in section 7 of our Terms & Conditions.
• Purchases from merchants paid with the Wallet are refunded by the merchant or the school, not by GyanMul.

Nothing in this policy takes away any right to a refund you have under the laws of Nepal.

Questions about this policy can be sent to info@gyanmul.com.